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Beginner

Can the IVR keep track of a redirected call?

Just a quick question for the group: When a call is redirected, can the IVR keep track of it? I'm interested in knowing when the call is ended to log the time spent on the line.

Your feedback will be greatly appreciated.

Thanks,

Andrew Pasetti

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Collaborator

Re: Can the IVR keep track of a redirected call?

Unless that call is redirected to an agents line, no way to track that data. You can use Cisco CDR Analysis and Reporting Tool to gather information about that call.