Can we get the supervisor list from Cisco ApI

[HassnainMurtaza77]

I want to get all supervisors in one team, do we have any API to get the supervisor list against Agent ID or Agent Team ID? 

If anyone knows that please help me with that issue.

Regard,

Hassnain

[Thomas G. Johannesen]

Hey.

You should be able to se who is supervisor on a team API

https://<server>/unifiedconfig/config/agentteam/<id>

id is the teamID - You can get the the team id's 

https://<server>/unifiedconfig/config/agentteam/

Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(1) - Agent Team API [Cisco Unified Contact Center Enterprise] - Cisco

[HassnainMurtaza77]

Hi @Thomas G. Johannesen thanks for your reply.

as mentioned in the docs "The following API is not available for administrators"

can you please confirm that we can access this API with admin credentials? 
As mentioned in this post 
https://community.cisco.com/t5/contact-center/get-supervisors-list-and-users-roles/td-p/4471601
we can access this using admin cred, but I am not able to get info with admin cred

[Thomas G. Johannesen]

Sorry i didnt see that.

I think you can use the Agent  APi with searchstrings

https://<server>/unifiedconfig/config/agent?q=supervisor:true team:<YourTeamName>

(Not testet)

Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(1) - Agent API [Cisco Unified Contact Center Enterprise] - Cisco