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Can we use IP communicator and hard IP phone same time for a single agent

ali.raza0407
Beginner
Beginner

Dear all,

Is it possible that we can create a agent and use the cisco IP communicatore and hard IP phone at same time for that agent. These two phones will work as a backup. If hard phone goes down it will automatically switch to soft phone and vice versa. Can you please share the configuration details with me for that?

Best Regards,

AR

9 REPLIES 9

Tanner Ezell
Enthusiast
Enthusiast

You don't mention the ACD solution you're using, so I will answer for a UCCX configuration:

No, shared lines are not supported on the UCCX platform.

Tanner Ezell www.ctilogic.com

Thanks for you reply tanner.

I am talking about UCCE solution. Can we support this feature in UCCE. Do we support this backup mechanism in UCCE. This is a requirement from customer. They want to use these two phones (hard and soft phone) as a backup.

BR,

AR

You can't run them both at the same time.  If one of them goes down and you launch the other one then yes you can use it as a backup.  You will have to log back in.

david

Hi David,

It mens, we will add mulitple phones undera a single account. Than we will login with that acount by using only a single phone. If that phone goes down than we need to login in another phone manually. right?

BR,

Ali