Can you include SIP Headers into a Cisco Finesse Workflow?

[Omar Deen]

I have a requirement from a third party that needs PVs and ECC Variables. You can only send 5 variables in a workflow unless you create a custom gadget to do the rest, but that's not in scope right now. I would be able to fit everything into Call.SIPHeader, and my question is if it's possible to add Call.SIPHeader in the workflow? I don't see it in the list of Variables to select from when click on the tag icon. Thx

@dekwan 

[david.macias]

Denise now works for Google.

I wouldn't see why it wouldn't work, this data is all part of the call context. I assume you don't have PVs where you can set the header to, right? What about setting the headers to a user var and then using that in the workflow?

david

[bill.king1]

Is your SIPheader information in a ECC variable? You can add that to the layout, same idea as what David has mentioned by doing it in a PV as well.

[Omar Deen]

@david.macias @bill.king1 

I'm essentially trying to get Call.SIPHeader to appear in this list. When adding variables to the body of a workflow, you can add system variables and/or custom user variables. I'm surprised to not see SIPHeader in the drop down, but it would help me immensely if I could use it here. My problem that I'm having is that you can only apply 5 variables, but I need to apply like 20. So if I could use an variable like CallSIPHeader which allows for up to 210 characters, then I'm able to concatenate all the values into that one variable and send it off. I don't have the memory space to create a new ECC variable, so I'm stuck using FromExtVXML, which works for now, but I risk those values getting overwritten down the road by some managed services company. 

 

[david.macias]

I suspect that's the answer, because SIPHeader is so much larger it's not included in Finesse. Man if it's that many variables and even if you could use SIPHeader I would still go custom gadget route for additional data validation, error handling, etc. That's a mountain of data.

david