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Cannot create Call control Group

Hello,

 

I had a UCCX 11.5.1 and CUCM 11.5(1) SU2. When I tried to create the Call Control group, I received an error message.

I did some research on the forum and I found the  discussion 

https://supportforums.cisco.com/t5/ip-telephony/cannot-create-call-control-group-in-uccx-version-11/td-p/2906401

 

I have the same error and I checked the bug ID.

 

So today I decided to upgrade to 11.6.1. But no change.

 

I tried to create my Call control group and when I click on Add button, the server do nothing.

 

Strange.

 

Someone has an idea?

 

Thanks

Regards

 

Sébastien

6 REPLIES 6
Highlighted
Collaborator

Re: Cannot create Call control Group

Hi Also make sure that you dont have CTI ports precreated with the same and also dont have Directory numbers in CUCM either unassigned or assigned with same number as with you are trying to create call control groups.

Highlighted

Re: Cannot create Call control Group

Hello,

 

I 'm sure. I choose a new technicxal extension range for Call Control Group (7 digits) and user's directory number are with 4 digits.

 

 

 

 

Highlighted
Cisco Employee

Re: Cannot create Call control Group

Please run the following commands on CCX CLI (SSH)

run uccx sql db_cra select * from ConfigSeed
run uccx sql db_cra select max(recordid) from crsgroup;

CRS group value is should match in both the outputs, if not, share the output of both the commands.

 

Regards,

Chakshu

Highlighted

Re: Cannot create Call control Group

Hello Chakshu Piplani

 

I checked the output of the sql request

 

Below the output

 

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2017.10.09 08:50:40 =~=~=~=~=~=~=~=~=~=~=~=

admin:run uccx sql db_cra select * from ConfigSeed
TABLENAME    ID
------------
AreaCode    245
CrsGroup    2
SystemConfig    28
NextSkillGroupID    2
NextCSQRecordID    2
NextCSQID    2
NextCampaignID    1
Campaign    1
CampaignCSQMap    1
DialingList    1
NextDialingListID    1
CrsApplication    2
CrsTrigger    1
campaigndata    1
Crsuser    1
SpokenName    1
CrsGroup_com.cisco.call.CallControlChannel    5
CrsGroup_com.cisco.dialog.DialogChannel    1
ChannelProvider    1
CampaignSupervisorMap    1
PurgeHistory    92
NextResourceSkillMapID    4
NextResourceID    4
NextSkillID    1
NextResourceGroupID    1
NextTeamID    1
NextSupervisorID    1
NextTeamCSQMapID    1
NextRmonUserID    1


 Command successful.
admin:run uccx sql_d

admin:run uccx sql_

admin:run uccx sql db_cra select mx

admin:run uccx sql db_cra select mqx (

admin:run uccx sql db_cra select mqx ~

admin:run uccx sql db_cra select mqx 

admin:run uccx sql db_cra select mqx

admin:run uccx sql db_cra select mq

admin:run uccx sql db_cra select max(recordid) from crsgroup
(MAX)
-----
2


 Command successful.
admin:

 

The both value is different.

 

Thanks

Regards

Highlighted

Re: Cannot create Call control Group

i have the same issue and CRS group value is match in both the outputs, but i can't create 

Cisco Unified CM Telephony Call Control Group Configuration
 
Can you help me ?
Thanks.
UCCX.PNG
Everyone's tags (1)
Highlighted

Re: Cannot create Call control Group

Hello,

 

The solution in my case was to change my web browser.

 

Use IE or Firefox.

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