I had a UCCX 11.5.1 and CUCM 11.5(1) SU2. When I tried to create the Call Control group, I received an error message.
I did some research on the forum and I found the discussion
I have the same error and I checked the bug ID.
So today I decided to upgrade to 11.6.1. But no change.
I tried to create my Call control group and when I click on Add button, the server do nothing.
Someone has an idea?
Hi Also make sure that you dont have CTI ports precreated with the same and also dont have Directory numbers in CUCM either unassigned or assigned with same number as with you are trying to create call control groups.
I 'm sure. I choose a new technicxal extension range for Call Control Group (7 digits) and user's directory number are with 4 digits.
Please run the following commands on CCX CLI (SSH)
run uccx sql db_cra select * from ConfigSeed
run uccx sql db_cra select max(recordid) from crsgroup;
CRS group value is should match in both the outputs, if not, share the output of both the commands.
Hello Chakshu Piplani
I checked the output of the sql request
Below the output
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2017.10.09 08:50:40 =~=~=~=~=~=~=~=~=~=~=~=
[Kadmin:run uccx sql db_cra select * from ConfigSeed
admin:run uccx sql_d
[Kadmin:run uccx sql_[0J[0K
[Kadmin:run uccx sql[0J[0K db_cra select mx
[Kadmin:run uccx sql db_cra select m[0J[0Kqx (
[Kadmin:run uccx sql db_cra select mqx [0J[0K~
[Kadmin:run uccx sql db_cra select mqx [0J[0K
[Kadmin:run uccx sql db_cra select mqx[0J[0K
[Kadmin:run uccx sql db_cra select mq[0J[0K
[Kadmin:run uccx sql db_cra select m[0J[0Kax(recordid) from crsgroup
The both value is different.
i have the same issue and CRS group value is match in both the outputs, but i can't create