Cannot hear the ring

[andrei.goncalves]

Hi there !

when clients are going to be handled by an agent, the client hears only one ring .. meanwhile the agents phone is ringing.. but the clients don't know..

1. how can I make the clients hear all the rings ?

2. is it possible that the clients don't hear the rings and stay listenning the MoH even when the agent phone is ringing ?

Thanks.

Andrei.

[Mohammed Al-odhari]

Hi rob and hope your are in a good health.

am having MOH issue and still can`t solve it.

Hi all,

i`m using cisco cucm-BE with mgcp protocol with the gateways,

When someone called form the pstn to the cucm and after he hear the autoattendant:

the    MOH only works when i press 0 (the operator) and when i press an    internal extension i hear a ring back tone and sometimes i hear the MOH  for one second but when i dial 0 i hear the   MOH Normally after "wait  while i transfer your call"

how i can hear the MOH too after i dial the internal extension normally?

the following is done:

-am using unicast MOH

- that media resource is enabled. Media Resource->MoH Server and verify that the run flag is set to YES.

- Restart the Cisco IP Voice Media Stream App service.

- Check if G711,G729 is enabled for MoH in Service Parameters->Call Manager->Cisco IP Voice Media Stream App service.

- the IP Phones or Gateways has assigned the MRGL that include the MOH resource.

thanks