Cannot see more than 1 CUCM server fin Cisco Unified CM Configuration of UCCX

[aherraez77]

Hello:

In my lab I have two cucm servers (pub and sub) in version 10.5.2.13901-2 and a UCCX in version 10.5.1.10000-24.

I have done the integration with having only the publisher running without problems, selecting it for the AXL Service Provider, CTI manager and RMCM.

Now I have both cucm servers running with the AXL and CTI services running too, but I cant select the Sub in the UCCX for add it to the  configuration. I have restarted the ccx engine, the AXL and CTI services, and Cisco JTAPI resync without results.

What can I do? Why I cann´t see both servers?

Best Regards.

[Chris Deren]

First of all, is the CUCM cluster operational and DB replication is OK?

Second, are both CUCM nodes running CTI Manager?  

Are you not seeing the subscriber as an option to be selected for the AXL, JTAPI or RMCM integration or all?  

[aherraez77]

Hello Chris:

This is the ouput from the utils dbreplications runtimestats:

admin:utils dbreplication runtimestate

Server Time: Mon Feb  6 18:56:25 CET 2017

Cluster Replication State: Replication status command started at: 2017-02-06-18-52
     Replication status command COMPLETED 681 tables checked out of 681
     Last Completed Table: devicenumplanmapremdestmap
     Errors or Mismatches Were Found!!!

     Use 'file view activelog cm/trace/dbl/sdi/ReplicationStatus.2017_02_06_18_52_05.out' to see the details


DB Version: ccm10_5_2_13901_2
Repltimeout set to: 300s
PROCESS option set to: 1

Cluster Detailed View from CollabPUB (2 Servers):

                                      PING      DB/RPC/   REPL.    Replication    REPLICATION SETUP
SERVER-NAME         IP ADDRESS        (msec)    DbMon?    QUEUE    Group ID       (RTMT) & Details
-----------         ----------        ------    -------   -----    -----------    ------------------
CollabPUB           10.1.5.2          0.028     Y/Y/Y     0        (g_2)          (2) Setup Completed
CollabSUB           10.1.5.3          1.949     Y/Y/Y     1860     (g_3)          (2) Setup Completed

admin:file view activelog cm/trace/dbl/sdi/ReplicationStatus.2017_02_06_18_41_48.out

Mon Feb  6 18:41:48 2017 main()  DEBUG:  -->
Mon Feb  6 18:42:40 2017 main()  DEBUG:  Replication cluster summary:
SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED
-----------------------------------------------------------------------
g_2_ccm10_5_2_13901_2    2 Active   Local           0                
g_3_ccm10_5_2_13901_2    3 Active   Connected    5691 Feb  6 18:12:59
Mon Feb  6 18:43:34 2017 main()  DEBUG:  <--


---------- Suspect Replication Summary ----------

For table: ccmdbtemplate_g_2_ccm10_5_2_13901_2_1_388_replicationdynamic
replication is suspect for node(s):
g_3_ccm10_5_2_13901_2

For table: ccmdbtemplate_g_2_ccm10_5_2_13901_2_1_524_credentialdynamic
replication is suspect for node(s):
g_3_ccm10_5_2_13901_2

Both nodes are running CTI Manager.

I am not seeing the subscriber as an option to be selected for all integration options. It´s not available for any of the three options.

Best Regards.

[Chris Deren]

"Errors or Mismatches Were Found!!! " this is concerning.

The db status report under CUCM reports page might provide better clue as to what the issues are.

[aherraez77]

Hello Chris:

Another problem that I have is that the Unified CM Telephony Subsystem is OUT OF SERVICE all the time and the CTI ports don´t register in the cucm.

I have the attached error. Of course the AXL service is running in both cucm servers and there is connectivity between all the three servers.

I have test the solution described here but it doesn´t work:

https://supportforums.cisco.com/discussion/12384146/cucm-telephony-data-synchronization-check-fails-uccx-106