Capture Current Priority Value UCCX

[Uriah Erter]

I am wanting to set the priority of a call as it comes in.

Two questions:

1) Should this step be introduced before the Select Resource step or after the call is queued?

2) Is there a way to capture the value of the call's current priority and that I can see it increment lower in the script?

Thanks, in advance for any help I can get on this.

[Ravi Shankar Pandit]

Hi Uriah ,

We have UCCX AMA event going on . If you want , you can redirect your question in AMA Forums, You will get answer's

directly from UCCX TAC engineers .

Regards

Ravi

[Thomas G. Johannesen]

Hey Uriah

Set the priority  after the call is queued (Because if there is available agent you don't need to priorities it. It will be answered right away ).

On the priority step you can just increase/decrease the priority with 1 instead of giving it a static priority