I'm just starting to play with Finesse. Installed version 9.1(1) in the lab and I don't seem to find anywhere in docs how to switch finesse to accept logins by agent name not agent ID. Is it possible at all?
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In ICM we can choose login by using agent id or by agent name in CTI OS installation but cisco Finesse server will have communication only with CG or CTI Server and AW server not with CTI OS and hence finesse would require agent to login by using agent ID only.. no other go..
please rate if this help.
2 years have passed. Finesse 10.5. Time to bring up this question again . :)
I still cannot find any setting where I could change login type - ID or agent name. Is it there and I'm just looking in wrong place or it's still not possible?
Thank you for replies, guys.
Hmm.... I'll re-check it in my installation. I started asking this because for me login with ID worked but with agent name didn't. Must be some other reason.