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Chris7
Beginner

CCMP 10.5 configuration issue

I installed the CCMP but I can't do all the necessary tasks, only add and remove attributes to agents. I can't add skill groups, create agents, associate persons, etc ... I get the message "External Error: This application does not have permission to make changes to the database." I've checked the SQL users on SQL. What's the problem? Could anyone help me?

 

 

3 REPLIES 3
Rajesh kumar P
Beginner

Cris you can check the user permission of the user id you have used while integrating with UCCE in ICE manager.

Hello Kumar,

I used a domain user, the same used in the ICM installation, also this user is local administrator on all machines. I think that give all permissions. Are there some more points I need to check on ICE or SQL? I dont find enough information in the logs.

Thanks,

Chris

hey Cris,

Can you cross-check your ICM configuration for Application instance with the attached screenshot from the document of 10.5[installation and config guide 10.5].
 

i think you might have selected others instead of Cisco_voice.
I hope this will help you.

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