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Beginner

CCMP provisionning server issue

Hello cisco peple,

I have a deployment of  Cisco Management Portal 8.5 but I have issues with communication with AW server via ConAPI:

The CCMP don't show Agents and Skill groups neither i can add Agents or Skill Groups, they state never change in "Pending Active"

Looking in to the log files at Provisioning server see this:

2013-02-22 00:00:30,361 [2008] INFO  ConnectionManagers.ConnectionManager     Starting ConAPI Manager for connection [192.168.112.213:2099,127.0.0,Administrator] 

2013-02-22 00:01:00,500 [2008] ERROR ConnectionManagers.ConnectionManager     Failed to start ConAPI manager! Will try again later Exception: Exony.Provisioning.Icm.CmsException # Message: unable to establish connections within  last   30 seconds # Source: Exony.Provisioning.Icm #    at Exony.Provisioning.Icm.JniHelper.CheckLastException(JNIEnv_* env) #    at Exony.Provisioning.Icm.ConapiManager.Start() #    at Exony.Monitoring.ConnectionManagers.ConapiConnectionManager.TryStartManager(ConapiManager manager) #  # Nested Exception #  # Exception: Exony.Provisioning.Icm.JavaException # Message: unable to establish connections within  last   30 seconds #  # 

2013-02-22 00:01:02,240 [475]] WARN  Runtime.ProvisioningManager              Waiting for connection to [ff5f499a-83f8-4522-b449-349e99b034ad] to be restored 

2013-02-22 00:01:30,313 [2924] INFO  ConnectionManagers.ConnectionManager     Starting ConAPI Manager for connection [192.168.112.213:2099,127.0.0,Administrator] 

2013-02-22 00:02:00,953 [2924] ERROR ConnectionManagers.ConnectionManager     Failed to start ConAPI manager! Will try again later Exception: Exony.Provisioning.Icm.CmsException # Message: unable to establish connections within  last   30 seconds # Source: Exony.Provisioning.Icm #    at Exony.Provisioning.Icm.JniHelper.CheckLastException(JNIEnv_* env) #    at Exony.Provisioning.Icm.ConapiManager.Start() #    at Exony.Monitoring.ConnectionManagers.ConapiConnectionManager.TryStartManager(ConapiManager manager) #  # Nested Exception #  # Exception: Exony.Provisioning.Icm.JavaException # Message: unable to establish connections within  last   30 seconds #  # 

2013-02-22 00:02:02,694 [475]] WARN  Runtime.ProvisioningManager              Waiting for connection to [ff5f499a-83f8-4522-b449-349e99b034ad] to be restored 

conapi.jpg

How can we activate the provisionning server and connect via ConAPI with AW?

Many thanks in advance.

Best Regards.

2 REPLIES 2
Highlighted

Dear David,

Copy the ConAPI.jar file from the 8.5(4) CCE AW to the 127.0.0 folder of the Provisioning Server.

Follow these steps.

1./ Stop the Provisioning Server Windows Service on the CCMP DB Servers 2./ Copy the C:\ICM\BIN\ConAPI.jar file from the AW to the following directory on the CCMP DB Servers (C:\Program Files\Management Portal\Provisioning Server\lib\conapi\127.0.0) 3./ Restart the Provisioning Server Windows Service on the CCMP DB Servers

Please run the above workaround and inform me if this helps, if not, please send me the logs after running the above workaround.

Highlighted
Participant

Did you ever resolve this issue? I am currently experiencing the same issue as seen below.

2017-07-02 11:27:24,276 WARN [21 ] ConnectionManagers.ConnectionManager [Cisco Call Manager 1 [Cisco Call Manager]:Instance 1 Default <vlabcucm11>] Monitoring Test Failed. [The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. - The remote certificate is invalid according to the validation procedure.]
2017-07-02 11:27:24,279 INFO [27 ] ConnectionManagers.ConnectionManager Starting ConAPI Manager for connection [vlabcceaw1p:1099,188.0,CCMP]
2017-07-02 11:27:54,378 WARN [27 ] ConnectionManagers.ConnectionManager [UCCE [Cisco CICM]:Instance 1 ConAPI <vlabcceaw1p>] Monitoring Test Failed. [unable to establish connections within last 30 seconds - unable to establish connections within last 30 seconds - unable to establish connections within last 30 seconds]
2017-07-02 11:27:54,378 WARN [26 ] ConnectionManagers.ConnectionManager [UCCE [Cisco CICM]:Instance 1 ConAPI <vlabcceaw1p>] Monitoring Test Failed. [Last Exception: NA]
2017-07-02 11:28:24,285 INFO [29 ] ConnectionManagers.ConnectionManager Starting ConAPI Manager for connection [vlabcceaw1p:1099,188.0,CCMP]
2017-07-02 11:28:24,292 WARN [27 ] ConnectionManagers.ConnectionManager [Cisco Call Manager 1 [Cisco Call Manager]:Instance 1 Default <vlabcucm11>] Monitoring Test Failed. [The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. - The remote certificate is invalid according to the validation procedure.]
2017-07-02 11:28:54,798 WARN [29 ] ConnectionManagers.ConnectionManager [UCCE [Cisco CICM]:Instance 1 ConAPI <vlabcceaw1p>] Monitoring Test Failed. [unable to establish connections within last 30 seconds - unable to establish connections within last 30 seconds - unable to establish connections within last 30 seconds]
2017-07-02 11:28:54,799 WARN [28 ] ConnectionManagers.ConnectionManager [UCCE [Cisco CICM]:Instance 1 ConAPI <vlabcceaw1p>] Monitoring Test Failed. [Last Exception: NA]
2017-07-02 11:29:24,273 INFO [34 ] ConnectionManagers.ConnectionManager Starting ConAPI Manager for connection [vlabcceaw1p:1099,188.0,CCMP]
2017-07-02 11:29:24,277 WARN [28 ] ConnectionManagers.ConnectionManager [Cisco Call Manager 1 [Cisco Call Manager]:Instance 1 Default <vlabcucm11>] Monitoring Test Failed. [The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. - The remote certificate is invalid according to the validation procedure.]
2017-07-02 11:29:54,333 WARN [34 ] ConnectionManagers.ConnectionManager [UCCE [Cisco CICM]:Instance 1 ConAPI <vlabcceaw1p>] Monitoring Test Failed. [unable to establish connections within last 30 seconds - unable to establish connections within last 30 seconds - unable to establish connections within last 30 seconds]
2017-07-02 11:29:54,334 WARN [33 ] ConnectionManagers.ConnectionManager [UCCE [Cisco CICM]:Instance 1 ConAPI <vlabcceaw1p>] Monitoring Test Failed. [Last Exception: NA]
2017-07-02 11:30:24,272 INFO [37 ] ConnectionManagers.ConnectionManager Starting ConAPI Manager for connection [vlabcceaw1p:1099,188.0,CCMP]
2017-07-02 11:30:24,276 WARN [29 ] ConnectionManagers.ConnectionManager [Cisco Call Manager 1 [Cisco Call Manager]:Instance 1 Default <vlabcucm11>] Monitoring Test Failed. [The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. - The remote certificate is invalid according to the validation procedure.]
2017-07-02 11:30:54,810 WARN [37 ] ConnectionManagers.ConnectionManager [UCCE [Cisco CICM]:Instance 1 ConAPI <vlabcceaw1p>] Monitoring Test Failed. [unable to establish connections within last 30 seconds - unable to establish connections within last 30 seconds - unable to establish connections within last 30 seconds]
2017-07-02 11:30:54,811 WARN [36 ] ConnectionManagers.ConnectionManager [UCCE [Cisco CICM]:Instance 1 ConAPI <vlabcceaw1p>] Monitoring Test Failed. [Last Exception: NA]
2017-07-02 11:31:24,272 INFO [40 ] ConnectionManagers.ConnectionManager Starting ConAPI Manager for connection [vlabcceaw1p:1099,188.0,CCMP]
2017-07-02 11:31:24,278 WARN [37 ] ConnectionManagers.ConnectionManager [Cisco Call Manager 1 [Cisco Call Manager]:Instance 1 Default <vlabcucm11>] Monitoring Test Failed. [The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. - The remote certificate is invalid according to the validation procedure.]