CCX 10.5 Supervisor Desktop Work Flow Notification

[rossporubski]

I added a new skill and CSQ today. Everything works fine as it should. Except in Supervisor, the super wants to create a notification for calls holding in queue.

When I check the skill groups list, it's not in there. I've tried synchronizing CCX Desktop Administrator and resetting the "Desktop Services" under Unified CCX Serviceability. The skill still doesn't show up. Any ideas?

Thanks for any help in advance.

[Deepak Rawat]

Hi,

Please find attached the Supervisor Desktop User Guide. Start looking at the Supervisor Work Flow Administrator section of the guide and you will find everything you need to set this up.

Regards

Deepak

[rossporubski]

Hi Deepak, thank you, however I know how to set them up. My problem is, I don't see the skill I want to set up the notification on, in the Skill Group List. All of the other skills are there but the new one.

[Deepak Rawat]

Please ensure the you have assigned the CSQ that you want to set the action for under the Assigned CSQs on Team Configuration in UCCX. It looks like that the CSQ for which you want to create the action is not under the Assigned CSQ for the respective supervisor through which you are logged in right now.

Regards

Deepak

[Deepak Rawat · Accepted solution]

Please ensure the you have assigned the CSQ that you want to set the action for under the Assigned CSQs on Team Configuration in UCCX. It looks like that the CSQ for which you want to create the action is not under the Assigned CSQ for the respective supervisor through which you are logged in right now.

Regards

Deepak

[rossporubski]

Sorry for the late response. Friday was the last day at that job, I started a new job yesterday. That is the answer. Thanks for your help!

[Deepak Rawat]

Hey, good to know that you have started at a new place. My best wishes to you and glad that the issue was resolved.

Regards

Deepak