I'm having a problem with backup on my CCX. When i try to do a backup it goes up to about 50% and the it throws the following error:
com.cisco.archive.ArchiveException: Unable to process backup request; nested exception is:
com.cisco.archive.ArchiveAbortedIOException: Unable to contact Call Manager. Please make sure that the Call Manager is running and connected to the network com.cisco.archive.impl.component.config.ConfigArchiveComponent; nested exception is:
com.cisco.archive.ArchiveSystemIOException: UNSPECIFIED_ERROR; 1312 - Unknown error occured while connecting to host;
Has anyone seen something similar?
Thank you very much in advance,
Solved! Go to Solution.
Scheduled and manual backups are failing with error * 86 - Unknown error occured while connecting to host. Backup system accepts network path and account info, but the backup fails.
Complete these steps in order to resolve this issue:
Access the UCCX server and navigate to Start > Run, and type CET.
When the warning message appears, click NO.
On the right side, double-click the record ID.
Click the com.cisco.crs.cluster.config.ArchiveAdminConfig tab, and clear the password under Backup Storage.
Navigate to Appadmin > Tools > Backup and Restore.
Under Backup Storage Location, type the new password, and click Update.
After you complete these steps, you can run the backup. If the backup fails, restart the server, and try the backup again. If the backup still fails, you can navigate to CET, clear all the fields, and then type the new information for the storage location.
Please refer the below link for more information,
Hope it helps.
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Could you please create a shared folder in the same UCCX box, and update the storage location withthis file details. Try performing the backup one more time. If it fails restart the box one more time and attempt it again.
Once if this is successful, you can try with the network location as the backup storage.
Note: If its a UCCX HA setup, please make sure that the Archieve Manager (check it from the UCCX control center) on both the Nodes are running, and perfrom this backup operation directly from the UCX box i.e. open an IE and do this operation.
Hope this helps.
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Yes it is a HA setup.
I've tried whar you said and a get my first error:
com.cisco.archive.ArchiveException: Failed to put C:\PROGRA~1\wfavvid\prompts\user to archive
com.cisco.archive.ArchiveSystemIOException: UNSPECIFIED_ERROR; 1312 - Unknown error occured while connecting to host
I'll have to restart it at the end of the day.
I'll let you know how it went
Thanks a lot.