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CCX 7.0 license file was not uploaded

rubendehaas
Beginner
Beginner

Hi,

After calling Cisco to get the license file I have added it into the Unified Contact Center Express Administration setup page. I get the following message:

" Error the license xxxxx.lic ,was not uploaded since SQL2K should be installedto enable High Availability feature. Please add High Availability server license after installing SQL2K".

I have checked the CCX server and restarted the SQL server/services.

Does anybody know what is wrong and how to fix it?

Thanks in advance,

Ruben de Haas

System Engineer at Conscia Nederland: www.conscia.com/nl/
2 Replies 2

CCX uses MSDE by default. If you want to enable HA you must install SQL 2000 which ships on a separate disc first. If you have done this and are still getting an error, call TAC.

Ok, thanks for you're reply. After a reinstall I still get error messages. I will contact TAC.

System Engineer at Conscia Nederland: www.conscia.com/nl/
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