I uploaded two .wav files via the /appadmin page. The .wav files appear in the Prompt list on /appadmin and I can play them from the /appadmin page.
However, when I call the .aef that references the .wav files, they do not play. Reactive debug does not indicate any issue with the script or naming conventions. The .wav files are in the correct format.
Logs indicate some sort of synchronization issue with Prompt Manager. When I look in the file directory \\ivr-ams-071\c$\Program Files\wfavvid\Prompts\user\en_US the .wav files are not there which I presume is the synchronization issue. How do I synchronize between file directory and /appadmin so that these .wav files will play?
Here is a snapshot of the log files:
360338: Oct 18 22:35:04.231 CEST %MIVR-FILE_MGR-3-SYNC_CANNOT_INITIALIZE_LOCAL_STORE:THREAD:MIVR_FILE_MGR_TYPE_USERPROMPT-29-0-FileTypeSyncThread:Unable to initialize local disk info when performing Repository Sync: Class=class com.cisco.prompt.UserPrompt,Exception=java.lang.NullPointerException
360339: Oct 18 22:35:04.231 CEST %MIVR-FILE_MGR-3-EXCEPTION:THREAD:MIVR_FILE_MGR_TYPE_USERPROMPT-29-0-FileTypeSyncThread:java.lang.NullPointerException
360340: Oct 18 22:35:04.231 CEST %MIVR-PROMPT_MGR-6-MGR_IN_SERVICE:Prompt Manager in service:
360341: Oct 18 22:35:04.231 CEST %MIVR-MGR_MGR-6-MGR_IN_SERVICE:Manager Manager in service:
360342: Oct 18 22:35:04.231 CEST %MIVR-FILE_MGR-4-SYNC_INVALID_STATE:THREAD:MIVR_FILE_MGR_TYPE_USERPROMPT-29-0-FileTypeSyncThread:Synchronization detected invalid state: Class=class com.cisco.prompt.UserPrompt,Reason=:FULL_SYNCH:Failed:cannot intialize local store2010-10-18 22:35:04.215
360343: Oct 18 22:35:04.715 CEST %MIVR-CLUSTER_MGR-7-UNK:send: Cmd[ServiceStateChangedCmdImpl[4]={0:ServiceStateUpdate=[topLevel=CRS Engine,svc=Prompt Manager/Manager,state=PARTIAL_SERVICE], 1:ServiceStateUpdate=[topLevel=CRS Engine,svc=Manager Manager/Manager,state=PARTIAL_SERVICE], 2:ServiceStateUpdate=[topLevel=CRS Engine,svc=Prompt Manager/Manager,state=IN_SERVICE], 3:ServiceStateUpdate=[topLevel=CRS Engine,svc=Manager Manager/Manager,state=IN_SERVICE]},nodeId=1,seq#=13097]
Thanks in advance!
