CCX 8.0.2 Script prompt recording stopped working. Recording command stop after beep, "Error Unmarshaling return" Has anyone experience this error?

[Iliana Liscano]

Our Script prompt recording stopped working. After user authentication, the Recording command plays the prompt asking to record after the beep, but after the beep the application ends with error exception on screenshot below.

Have anyone experience this error?

Any thoughts will be appreciated

Cisco Unified CCX Administration

System version: 8.0.2.11004-12

[williams.brad]

LLiana,

Were you able to resolve this issue.  I too am getting the same error message.

Thanks,

Brad

[Kolesnik Sergey]

It can be version mismatch for some elements. Uninstall the CRS editor and reinstall it from the server. (you can also re-create problem elements with actual CRS editor)

[daamador]

Hello Everyone,

Just in case that someone experience this problem, this problem points to a permission issue with the owner of one of the directories via root. TAC needs to be involved in order to modify the following settings.

Note:

If you have two servers, you need to do it on both.

I've seeing sometimes that it takes a couple of minutes to take action.

Record prompt script failing with error message    "CMTRecordingDialogImpl"

UCCX versions:   Linux versions and especially after upgrades to the system.

Solution:   Problem is due to permissions,

[root@DISDUCCXPUB ~]# cd /opt/cisco/uccx/

[root@DISDUCCXPUB uccx]# ls -l | grep temp

drwxr-xr-x   2 root       root         4096 Oct  6  2011 temp

[root@DISDUCCXPUB uccx]# chown uccxuser:uccxservice temp

[root@DISDUCCXPUB uccx]# chmod 775 temp

[root@DISDUCCXPUB uccx]# ls -l | grep

temp  drwxrwxr-x   2 uccxuser   uccxservice  4096 Oct  6  2011 temp

[root@DISDUCCXPUB uccx]#   drwxrwxr-x   2 uccxuser   uccxservice  4096 Jan 17 15:07 temp

This should take care of the problem. Again, Cisco TAC needs to be engage because of the root access.

Regards,

Daniel Amador

Cisco TAC Support Engineer, IPCC Express Team