CCX 8.5.1 with TAPS

[JoergLau01]

Dear All,

I’ve got a problem by installing TAPS on a CCX 8.5.1

The Service Provider Configuration wants’ to know an

Unified CME server host name or IP address

but i want to use TAPS with Call Manager 8.6.1

I found no way to do this.

Any idea?

Thanks and Regards,

Jörg

[Adam Thompson · Accepted solution]

The reason it is coming up with that error is due to the fact that a CUCME integration was selected during the initial setup of the UCCX server. If you want to integrate with CUCM, then you will need to reinstall UCCX. There may be a way to switch from CME to CUCM, but I don't know it off the top of my head.

HTH

Adam

[JoergLau01]

Thanks for answering,

that was exactly the problem. First I only see express,

and touched it without reading, in opinion they mean contact center express.

Thanks Jörg