07-21-2011 04:03 AM - edited 03-14-2019 08:15 AM
Hi There,
I am using a script to record prompts on uccx 8.5, this script is from uccx 7 days.
After few prompts my uccx server is crashing
any advise ?
Start
Accept (--Triggering Contact--)
CRSUser = Get User (User ID: UserID)
Successful
Get User Info (CRSUser)
Unsuccessful
Authenticate User PIN (CRSUser, UserPIN)
Success
/* PASSED
User AUTH */
Unsuccessful
/* FAILED! ;( User AUTH */
Play Prompt (--Triggering Contact--, GoodBye)
Goto THE END
RECORD_WAV:
TempDocument = Recording (--Triggering Contact--, RecordMSG, 120)
Successful
Play Prompt (--Triggering Contact--, TempDocument)
Unsuccessful
Goto THE END
Menu (--Triggering Contact--, RecordAgain )
Re-Record
Goto RECORD_WAV
Save
Upload Prompt (TempDocument to L[], "RecordMSG\RecordedMSG.wav")
Successful
Unsuccessful
Goto THE END
Timeout
Goto THE END
Unsuccessful
Goto THE END
THE END:
Play Prompt (--Triggering Contact--, GoodBye )
Terminate (--Triggering Contact--)
End
07-21-2011 01:04 PM
Greetings,
In what way does the server crash?
A) Does the server become completely unresponsive?
B) Does the server's console show a linux Kernel panic?
C) Are you running SU1 (8.5.1.11001-35)?
If yes to A,B, and C - you are running into bug CSCtq42857 "
Kernel paniced when the Media --> Recording was accessed in custom UCCX script"
This is fixed in the SU1 COP file -
The file you will need is: 'ciscouccx.851SU1.cop.sgn'. This patch MUST be applied via the CLI with command "utils system upgrade initiate".
Please let me know if you have any other questions.
- David King
07-22-2011 08:58 AM
I had the same issue which caused a fatal Kernel panic. I believe a recording step in a script caused this. I applied the COP file as David has indicated and I have not experienced the issue since.
08-17-2011 10:06 AM
01-02-2013 04:16 PM
Hi Matthew,
Thanks for the script you provided. May I know if you have a wav files for the voice prompts of your script? Thank you very much for your help.
Regards,
Ralph
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