08-21-2013 01:39 AM - edited 03-15-2019 05:54 AM
Hi all,
Quick question; on UCCE you can configure Wrapup time per agent or team. this make sense as normally Teams share the same way of work and Queues are shared between multiple Teams. On CCX I've only seen wrap-up time being configured on CSQs and Agent Based Routing menus but not on CDA (either PC Client or Web Admin), Teams or Workflow configuration. Can anyone confirm Wrapups cannot be configured per Teams?
Thanks
Isidro
Solved! Go to Solution.
08-21-2013 04:58 PM
08-21-2013 03:42 PM
This is what I found for agent-based routing, from the Unified CCX Administration menu bar, choose Subsystems > RmCm > Agent Based Routing Settings. The Agent-Based Routing Settings area opens.
Determines if agents automatically enter Wrapup after a call.
I could not find anything for Teams
08-21-2013 04:58 PM
It's only configured by CSQ.
Ed
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