We need a help about ANI modification for external call forwarding, Can someone help me about this ?
I found this on the community but I'm not familar how to do it.
Did you try to do this in UCM? You send the call to a specific pattern and UCM will then outpulse a new ANI. You need to make sure that your telco will honor it.
Telco is not sending unique ani for every call can be different so i dont know how can i replace ani with cti port. Can you please provide me more details ?
I can catch ani with call contact info and i can assign it newly cerated string variable like calling _number but i dont know how to change it with cti port numers.
Yes ı would like to modify ANI with get call contact info variable when the clal is forwarded to pstn number.
I created new string variable and I able to catch calling number with it but i dont know how can i replace it with cti port number so we would like to show original calling number instead of cti port but i can not do this with set call enterprise steps.
I don't know of a way and don't think it's possible to actually modify the call data, the links posted and what everyone else has done is use UCM to provide a new fixed caller ID out to the PSTN.
I think This is not related UCM because ANI will be change everytime so UCCX is sending cti port number instead of original caller id for this, I read some document this could be possible with get call contact variable but i dont know how can i do this.
The only way I know of propagating original calling number is to use two CURRI requests, the first one caches the calling number and the second one does the fixup. So, call from A => B, CURRI app saves calling number of A. Transfer from B => C, CURRI does the fixup and overrides the calling number with that saved from A.
I'm can't say I'm 100% sure from the description above that it's what you're trying to do but if it is, then it is one way to do it.
Hi ptindall ,
TAC was told me that could be possible with set call contact info variable on the script but i dont know how can i do this.
Actualy Im looking for this solution if someone did that deployment they can help us but I'm still looking for it proper solution using with get call contact info, basickly i can catch using get call contact info variable but i dont know how cna i manupulate it when the clal is transfer to pstn.