CCX Call Consult Tansfer / Hunt groups / call pick ups

[ABM Networking]

Hi All

Wonder if anyone has come across this before? any help, suggestions will be greatly appreciated.

Here is our scenario

Call comes in via CCX

Option 1 is pressed

(transferred via call consult transfer to a hunt group)

3 phones in a hunt group / the same 3 phones +1 phone in the call pick up group (manager is not part of hunt but helps out when busy so likes to be able to pick up)

When the manager picks up the call that comes via CCX into the hunt group, the option to Transfer that call is not available,

only 2 button options Cancel and call back appear on the phone.

(this is all handset models but we are testing on 7821 SIP, softkey template doesn't reflect these 2 buttons at all)

On testing if we place the call directly to the hunt group and use the pick up feature to answer the call, then the option to transfer is available,

Its like the Contact centre is holding onto the call.

CCX 8.5

CUCM 8.6

Any suggestions greatly appreciated

Thank you

[Chris Deren]

What if instead of doing consult transfer from the CCX script you use Redirect step? Does it behave differently?

[Deepak Rawat]

Please try to use Call Redirect step instead of Call Consult Transfer and then check.

Regards

Deepak

[Ashrafxx]

I have seen a script like that and it had terminate option in the script when successfull, maybe thats the issue