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Walkthrough Wednesdays
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Scott Bailey
Beginner

CCX call forwarding number as call variable

Is there a way to capture the call forwarding number as an enterprise call variable and then present it in Finesse?  This would help as clinics forward their number to our switchboard after hours so they can see which clinic they are answering a call for.

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m_tarawneh
Beginner

Use Mobile agent feature if possibel, other than that the only possible way is to use DID

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