CCX Call recording

[SS_MO7722]

Hello 

- kindly there way to recording agent calls by default in ccx without any additional servers like ( MediaSense or wfo ) and if this feature included by default in ccx how it work ?  

- And our license 5 primer agent start bundle with BE6K

Thanls

[Deepak Rawat]

You can record agents just by using UCCX (no additional servers such as MS or WFO/QM etc required) only if they are using CAD. If your agents are using Finesse Desktop, then you will need either MS or QM/AQM etc.

If you have agents there who are using CAD then you can follow below document to configure recording for them just using UCCX:

https://supportforums.cisco.com/document/13129456/uccx-recording-and-monitoring-configuration-and-log-collection

Regards

Deepak