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CCX CUIC Voice CSQ Summary missing Dequeued column

jsteinberg
Contributor
Contributor

The UCCX CUIC Voice CSQ Summary Live Data report is missing the dequeued column.   I just did a CAD to Finesse migration and the Call Center manager was wanting to see the number of dequeued calls.   I found that dequeued stats exist in the short term & long term calculations, but not in the total for the day.  Seems like an oversight and hopefully this can be added.

1 Reply 1

ayush.shyam
Beginner
Beginner

You can check the OUT OF THE BOX report documentation if that report is out of the box default report.

If this field is not exist then you have to create the custom report may be by using the existing report. You can just add your desired column with existing report.

Ayush Chaudhary

Switzerland

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