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Cisco Employee

CCX Editor How to get event dropping call in IVR

Hi everyone,

I have customize reports.the requriement has duration on IVR.i get duration on IVR and insert to 3rd party database and reporting with CUIC.i have got datetime when IVR transfer to Agent.i call sql to insert the value.it is endIVR time. but incase the call is dropping before transfer to agent how to get datetime.

please help me to find the solution.

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