12-28-2015 10:56 PM - edited 03-14-2019 03:36 PM
Dear Colleagues,
During the subscriber initial config I have faced a CCX Engine activation problem with this error message:
Invalid response from AXL; nested exception is: cisco.com.config.axl.AXLException
UCCX version - 9.0(2)
UCM version - 10.0(5)
I have done the followings:
Is there anything I missed?
Thanks,
Laszlo
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12-30-2015 08:40 AM
Hi Laszlo,
The COP was released as a fix for defect CSCum21072
Can you verify by running command "show version active" and check COP file is indeed installed on secondary server as well?
Did you restart your secondary server after successful installation of COP file?
Regards,
Chakshu Piplani
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12-28-2015 10:58 PM
Here you can see the error message:
12-30-2015 08:40 AM
Hi Laszlo,
The COP was released as a fix for defect CSCum21072
Can you verify by running command "show version active" and check COP file is indeed installed on secondary server as well?
Did you restart your secondary server after successful installation of COP file?
Regards,
Chakshu Piplani
-Rate helpful posts-
01-08-2016 03:46 AM
Hi Chakshu,
Both nodes have the same version/cop:
Active Master Version: 9.0.2.11003-44
Active Version Installed Software Options: ciscouccx.902SUx.cucm10-compatible.cop
During the subscriber initial config I chose the LAN option, therefore both nodes use same AXL provider.
I have restarted the nodes several times, but the problem still exists.
Is there anything I can check?
Thanks, Laszlo
01-08-2016 04:21 AM
Good news :-)
I have completely shutdown and restart the entire environment (in proper order) and it seems the UCCX Engine has been started on subscriber as well.
Thanks for helping,
Laszlo
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