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CCX Outbound campaign configuration

adnanhassan1
Beginner
Beginner

Hi

Just wondering if anyone knows how to configure 'automatic import' feature in Cico CCX campaign configuration (CCX > subsystems > outbound > campaign > ?)

Thanks 

 

3 Replies 3

Anthony Holloway
Cisco Employee
Cisco Employee

One possible option is to leverage the API to import contacts into your campaign.

 

Documentation

https://developer.cisco.com/docs/contact-center-express/#add-contacts-to-campaign

 

PTS
Participant
Participant

Have you been able to achieve it

it partially working.. it only displays the account number for outbound calls and I am still not able to work it out how to display first name and surname?

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