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CCX Outbound Dialer Time of Day

systempause
Beginner
Beginner

Hello,

 

I have a question about ivr progressive campaign configuration;

 

Actually we do not want to call our customer at weekend but I couldn't see any configuration for day configuration.

 

Can we do it by adding time of day step before accept  on script ? Or do you have any idea?

 

Thanks

2 REPLIES 2

Anthony Holloway
Cisco Employee
Cisco Employee

Unfortunately, there is no configuration to support day of week.  If you do this in the scripting, the phone will have already been rung, so while yes, you can script some time of day, the benefit is lost, because the customer is already being bothered.  In a previous post, a Cisco Employee suggested manually turning off your campaign before the weekend, and then turning it back on when you return from the weekend.

Hello Anthony,

 

We are using API to import contacts so, I will talk to other team to check days before importing contacts with API.

 

Thanks

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