Is it possible to play an announcement such as 'your call will be recorded' prior to an agent making a manual outbound call (not using any automatic Outbound dialer capabilities) in CCX?
...so I thought this was an interesting challenge.
1. Manual Outbound call without any dialer capability
2. Play "Call may be recorded" or other QA message [to answering called number -- assumed]
3. Using UCCX
I was able to get this working--albeit a bit convoluted.
Logic to get this working:
Primary scripting elements for the call processing:
...the caveat is that the Calling Party gets disconnected (and then called back via a 'Call Redirect' step); the Called Party is 'redirected' after hearing "Your call may be recorded for quality assurance purposes" message. The Called Party does not experience a disconnect and is not aware that the call is actually being redirected as they are in a "Call Hold" state.
I think I will further enhance this script application and use the Set Enterprise Call Info step to make call details report-able in Call Custom Variable report in CUIC.
Let me know your thoughts.