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CCX "Cisco Unified CCX Database" is in INITIALIZING state

Customer has only one CCX Pub ver12.5.1.11002-481.

Customer is reporting they are unable to ENABLE/DISABLE prerecorded messages on CCX system, once they select any option call drops.

When we connect, we realized that from last reboot ( 3 weeks ago)  "Cisco Unified CCX Database" service is in INITIALIZING state.

Can this issue creating current problem enabling/disabling prerecorded messages?

Can I just try to restart  "Cisco Unified CCX Database"  service on office hours?

Any help will be welcomed.

Thanks

Enrique

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