CCX recording requirements

[TrickTrick]

Hi,

We have installed a call center solution (CUCM and CCX) and looking for a solution to record calls going through CCX

Is there a cisco solution that does this ? what are the requirements needed to make the solution work properly ?

Thanks 

[Commsouth Infocom]

Hi,

Good to hear from you. We are one of the UC solution provider and have deployed recording solutions for many client using Cisco with UCCX.

You can check through this link: http://www.commsouth.com/downloads/VoiceRecording_Brochure_EN.pdf

You can also check more about our offerings:http://www.commsouth.com/UCC-Applications.php

Please do let me know your CUCM version, Phone models and Number of Phones or Concurrent calls to be recorded.

You can contact me at prasana@commsouth.com and +919841027006.

Regards,

Prasana Kumar.P

Please rate, if useful.

[Aeby Vinod · Accepted solution]

Cisco offers multiple choices for businesses for recording:

1) Calabrio Solutions Plus – Compliance Recording, Workforce Optimization, Workforce Management, Analytics
2) NICE Solutions Plus – Compliance Recording, Workforce Optimization, Workforce Management, Analytics
3) Verint Solutions Plus – Compliance Recording, Workforce Optimization, Workforce Management, Analytics, Financial Turret Recording
4) Cisco Unified Workforce Optimization for Contact Center Express – Compliance Recording, Workforce Optimization, Workforce Management
5) Cisco MediaSense – Compliance Recording. Planned End Of Life.

You can possibly opt for other third party vendors as well provided their integration is tried and tested.

Please rate if found helpful

Regards,
Aeby

[Aeby Vinod]

Also, to get a better picture on the ways you can do this you can refer the following doc:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab10/collab10/recordng.html

Please rate if found helpful

Regards,
Aeby