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Beginner

CCX script for call forwarding

Hi,

Is it possible to implement call forwarding in UCCX 8.5? I want to create 2 options which are:

1. Queuing for available Agent

2. Forward user to PBX hunt group.

If it's possible, what is the function that I need to create in the script editor?

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CCX script for call forwarding

Hi Ferdi,

For transfer calls you can use the Call Redirect step, you will nedd to specify the called number, that's all

"In the Call Redirect step, you can either reset the Called number to  the configured destination or Preserve the original called number.
If its set to reset the Called number, the destination will receive the  called number as the newly configured number in the Call Redirect Step

If its set to Preserve the Called number, the destination will  receive the called number as the CTI route point that was originally  called to reach the script in IPCC.

Call redirect does a blind tranfer to the configured destination." From CCIENotes

Regards

Please rate all useful posts 
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LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
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LinkedIn Profile: do.linkedin.com/in/leosalcie

View solution in original post

1 REPLY 1
Highlighted
Rising star

CCX script for call forwarding

Hi Ferdi,

For transfer calls you can use the Call Redirect step, you will nedd to specify the called number, that's all

"In the Call Redirect step, you can either reset the Called number to  the configured destination or Preserve the original called number.
If its set to reset the Called number, the destination will receive the  called number as the newly configured number in the Call Redirect Step

If its set to Preserve the Called number, the destination will  receive the called number as the CTI route point that was originally  called to reach the script in IPCC.

Call redirect does a blind tranfer to the configured destination." From CCIENotes

Regards

Please rate all useful posts 
_____________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

View solution in original post

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