CCX v 7 script for forwarding to Voicemail ?

[planetmaker]

Hi,

we have a number of scripts for a number of dept and due to bad weather we want to have each of these depts to be able to dial their own dedicated number that will simply forward their calls on to voicemail.

The scripts at the moment play a greeting and queue if nessescary untill an Agent becomes free till 4pm when the call is directed to voicemail.

I envisgae we would need another trigger that would call a script and turn the divert on via a varible in the first script but I'm not sure which steps to add.

All help would be grateful.

[RSwartzmiller]

Here are two sampe script to get you started use the emergencycheck.aef as a suflow of you dept scripts. Then the emergeny.aef allow user to call in and set the emergency status.

[planetmaker]

thanks for this I will check them out asap !