The Release Notes for UCCX 12.5 lists Promp Assignment as a new feature:
Assign Prompts
Administrators can assign all or specific prompts to Unified CCX applications. Supervisors with Advanced Supervisor Capability can view and manage the prompts that are associated with the assigned Unified CCX applications by using the Finesse desktop.
Source: UCCX 12.5 Release Notes
The Admin Guide has a section on prompt assignment tells us that it needs to be done explicitly:
Assign Prompts
Use this page to assign prompts to applications. The prompts must be explicitly assigned to an application when a new application is created or a new prompt is uploaded.
Source: UCCX 12.5 Admin Guide
Or if you upgrade to 12.5 that there is some weird behavior, like all existing prompts being assigned to all applications, and existing folders and their prompts will always act this way:
When you upgrade to Unified CCX 12.5(1), the system behavior is as follows:
- All the prompts that were there prior to the upgrade will be assigned to all the applications.
- When you upload a new prompt to a folder that was there prior to the upgrade, the prompt will be assigned to all the applications.
Source: UCCX 12.5 Admin Guide
