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Beginner

Certain Skill Groups assignments cause Campaign POST/PUT to fail. Even if valid.

Hello,

I use the Outbound API to retrieve a list of Skill Groups and use these Skill Groups to assign to Campaigns.

As expected, each Skill Group is allowed to be assigned uniquely to only one Campaign otherwise an error appears. If I delete a Skill Group that belongs to a Campaign, I can then successfully assign it to another Campaign with no issue.

However, there are 2 specific Skill Groups that will cause the POST/PUT of a Campaign to fail regardless

  • errorDetailSGCampaign
  • errorDetailsMoreMAXScript

If I assign any of the above 2 Skill Groups to a Campaign,  the following error is returned by the Outbound API even though they are NOT assigned to any other Campaign.

"Each Skill Group can only be assigned to one Campaign".

I was wondering what the issue may be with just these 2 particular Skill Groups. I do not have this issue with any other Skill Groups.

Thanks,

Shawn

1 REPLY 1
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Cisco Employee

Re: Certain Skill Groups assignments cause Campaign POST/PUT to fail. Even if valid.

These two SkillGroups are already assigned to one of the Campaign named skillGroupCampaign. You can see this Campaign through Configuration Manager.

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