Change Cisco Agent Desktop Color on taskbar when ready or not ready

[sgalev001]

Is there a way to show if Cisco Agent Desktop is ready or not ready from the Taskbar Icon.  So when the Agent is minimized, can you look down on the tasbar icon and see it either green or red depending on status?

Thanks.

[rosaho]

This discussion has been reposted from Community Ideas to the Contact Center community.

[Aaron Harrison]

Hi

Yes and no!

Yes - if you are running Windows XP, the Agent would show  'not ready' or 'ready' in the taskbar along with the icon.

No - if you are all modern and run an OS the vendor supports like Windows 7 you don't get that... unless you right click/properties on the taskbar, and set 'Taskbar Buttons:' to 'Never Combine'. Then you can see 'Ready' or 'Not R..' in the bottom.

Either way you don't get nice colours. 

The bad news is that since CAD is now virtually dead, you are not going to see this get better. I would start looking at Finesse, and if that doesn't seem how you want it feed back to Cisco while they are still paying attention to it...

The best solution at the moment is to implement a wallboard - put it in view and list not-ready folks on it. Where appropriate I embed a mini-wallboard in CAD to display team states to the members of the team to allow them to self-police without SUpervisor attention.

Aaron