07-17-2013 12:39 PM - edited 03-14-2019 12:05 PM
Hello Friends,
Is there any possibility to change a name of a field on a report on UCCX.
BR
07-26-2013 09:26 AM
You would need to customize the Crystal Reports RPT file.
You neglected to include a version so assuming the current release:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express.html
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