Hi,
I'm using uccx 8.5 version. and itis in production. we have the below call flow.
cluster A-----ICT trunk------GK-------ICT trunk-------Cluster B-------UCCX
the issue is,
if the call comes from cluster A to UCCX rarely call gets hanged.
in WAN side we are using G.729 codec and UCCX G.711. we have HW transcoder but not applied in the device pool which is applied ti the CTI route point.
because of the aboce issue we wnt to change the codec in UCCX from G.711 to G.729.
is it possible to change it. customer is ready co change the Wav ffile format to G.729.
please suggest.
baskaran
