Changing Default Service Level View Diagram in Operations Manager

[hammad.saleem]

Hi,

We are running Cisco Unified Operations Manager 2.3. I just want to know that how can we change the default service level view diagram. We are using it as NMS for our IPCC environment. We have CUCM, Voice GWs, CVPs and ICM components that need to be monitored. Anyone who has used CUOM and customized it, please help.

Regards,

Hammad.

[Paulo Pereira]

Hi, Hammad.

I'm sorry you haven't found an answer to this question in the Contact Center community.

You might want to try posting this question in the "Network Management" community and perhaps also in the "Unified Communications Applications" community, where you may find more expertise with the CUOM product.

https://supportforums.cisco.com/community/netpro/network-infrastructure/network-management

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application

Please update this thread if you do find the answer.

Thank you!

-Paulo