Changing the default VRU seeting in ICM script

[Hossain Ahmed Ashfaque]

Hi,

I have changed the Default VRU setting on the ICM script. Normally the default value is 3 for no input and invalid input. But as per the client requirement it has to be one that why in the ICM script I have changed it to 1 for both no input and invalid input. But the problem is its still giving 3 retries for the menus. Can any one help me to resolve this issue. I have attached the screenshot of the VRU setting.

Thanks and Regards,

Ashfaque.

[Patrik Englund]

Hard to answer since i dont know what you are using. CUCCX, CUCCE, Translation route to VRU or other settings.

What i know though is that im using CUCCH and Translation route to vru and all ivr settings is made in the Ivr scrpt

with menues, timeouts etc.

[geoff]

I haven't seen those settings before. What node is that?

Regards,

Geoff

[Patrik Englund]

He´s using the VRU Settings node in ICM script editor on the Queue tab of the palette

[geoff]

Interesting. Why haven't I seen that node before?

Regards,

Geoff

[Hossain Ahmed Ashfaque]

Hi Patrik,

I am using UCCE 8.0, along with CVP8.0 and CUCM 8.0. I have used SendToVRU and labels. There are no VXML scripts only ICM script has been used. I even tried it by changing the default VRU setting using ICM configuration manager. But still it is taking the default value for menus (giving 3 retries for no input and wrong input to the menus). Is there any otherway I can change this. i.e. by changing some registry values.

Thanks and Regards,

Ashfaque

[Patrik Englund]

Ok, then i cannot help you anymore. I do not have any knowledge in CVP only IP IVR.

[david.macias]

I've never used this node before either, is this used for a TDM IVR?

david

[Hossain Ahmed Ashfaque]

I am also using it for the first time. According to the callflow after playing 3 min queue music it will give the caller an option "to leave a voice message press 1, to end the call press #, to continue with the queue stay online". So if the caller do not press any thing after the no entry timeout the call should go to the queue again. But due to the default setting it is playing please make a selection and playing the menu media again. Though I have changed the default setting in the script but that setting change is not working.

Thanks and Regards,

Ashfaque

[geoff]

Forget that VRU Settings node.

Show me the Config setting in the Network VRU Scripts for that microapp.

Regards,

Geoff

[geoff · Accepted solution]

I am using UCCE 8.0, along with CVP8.0 and CUCM 8.0. I have used SendToVRU and labels. There are no VXML scripts only ICM script has been used. 

I only do CVP these days, and when using microapps, the settings for number of retries under invalid input and no entry input are controlled by the configuration of said microapp in the Configuration Manager. Each of Menu, Get Digits etc. microapp is described in the Config Guide - for example, the CVP 8.0 Guide page 172 (GD) and 179 (M).

Regards,

Geoff

[Hossain Ahmed Ashfaque]

Hi Geoff,

Thanks for the clue. I changed the setting on Network VRU script and it worked. Earlier I was trying to change it inside ICM script.

Thanka and Regards,

Ashfaque

[geoff]

Are you doing this with a M node or a GD node? I normally do it with a GD node like this:

set user.microapp.input_type="D"

GD,gotovm

ConfigParam: 1,1,Y,3,2,1,1,Y,N,N

1,Minimum Field Length

1,Maximum Field Length

Y,Barge-in Allowed

3,Inter-digit Timeout

2,No Entry Timeout

1,Number of No Entry Tries (including first try)

1,Number of Invalid Tries (including first try)

Y,Timeout Message Override

N,Invalid Entry Message Override

N,DTMF Termination Key

We want to override the timeout message and provide a custom no entry error message that has a bit of silence. Naming of this file MUST be xxx_no_entry_error.wav. This is so they hear no interruption if they simply take no action, which is what you want.

You can also do it with an M node, but similar override applies.

Regards,

Geoff

[Hossain Ahmed Ashfaque]

Hi Geoff,

I configured it with M node. Used almost the same method which described

M,vmmenu.wav

ConfigParam: 1/#,Y,3,5,1,1

Thanks and Regards,

Ashfaque

[geoff]

Yes, M works.

1. What does the # (pound) do? Why is it there?

2. What happens when the no entry timeout occurs? Since you have not configured that you are overriding the default "no entry", you should hear "please make a selection" and you probably don't want to hear that.

Regards,

Geoff