Is there a possibility of changing the timer in which a chat comes in through Cisco FInesse/Social Miner? I have a customer who recently was cutover to Cisco Finesse 12.5 and they would like more time for an agent to accept a chat? Is this possible? if so where is it configured?
You can increase the chat termination time for no response so that agent will get more time to respond before chat terminate.
You can change the same in "Chat watchdog setting"
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