Chat in Agent Desktop Questions?

[Mario C. G.]

1.-  The talk chat between Agent and Supervisor are storage?

2.-  I can Silent Monitor talk Chat between Agent and Supervisor  or Agent to Agent?

Thanks

[Jonathan Schulenberg]

1. 1. CAD integrated chat is not logged. If you choose to integrate with CUP, there is a third-party product from Sipera that is capable of performing logging of CUP instant messaging.
2. Silent monitoring is exactly that: silent. The supervisor cannot speak to the agent using it. He/she is free to send a chat message if needed though.
   

[Mario C. G.]

Hi j.schulenberg,

Thanks for the answer one

But the Question two,

I do not speak about the Feature Silent Monitoring.

My Question is about the Feature Chat, My customer like spy the Conversation Chat between Agent-To-Agent or Agent-To-Supervisor

If you any idea about the question two

Thank you

[Jonathan Schulenberg · Accepted solution]

Ah, no that is not possible then. Again, if they want to integrate with CUP, the Sipera product could then log the chat conversations from that end.

[Mario C. G.]

Ok, Thank you for your timw