Chat subsytems is in shutdown state. Please contact your administrator.

[Mikhail Kalita]

    Hello!

    I see message "Chat subsystems is in shutdown state. Please contact your administrator."  when I try to log in "Unified CXX Web Chat".

   How can I fix this error?

[Jose Gomez]

Hi could you tell me how do you setup the code that is generated in the CCX to test the chat agent? I mean i already have the code i show you below, now how can I setup the conexion or link with the ccx? I save it in a HTML file and i open it in a PC bit there i cant get the conexión, what else I need to do? I do really aprecciate your help

Title:
Name:
Details:
Problem: SoporteCompras

[Gabriel Saavedra]

Did you set up the connection with SocialMiner?

[Jose Gomez]

Hi!, yes i did the set up with social miner but in the web page i got this message "SocialMiner has been configured and the data has been saved successfully", but the fields about SocialMiner Status appears with a red cross.

I have socialminer version 8.5.5

My socialminer is working well byself i mean i can chat using only the socialminer

But if i open the web chat agent from my agent desktop in teh web broser i got the error