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Chat/ Voice routing

fabien.damien
Beginner
Beginner

Hi All,

In WIM 4.3 integrated with UCCE 8.0, how it is possible to restrict voice calls from routing an agent who's on a WIM chat session.

thanks in advance,

1 Accepted Solution

Accepted Solutions

rhobab
Beginner
Beginner

Hello

Set the MRD for the WIM to non interruptible.

Victor

View solution in original post

5 Replies 5

rhobab
Beginner
Beginner

Hello

Set the MRD for the WIM to non interruptible.

Victor

Hello Victor,

MRD of WIM is set to non interruptible. Any other idea why the call is still routing to agents busy on a chat session?

Hi

No idea. It should wirk this way. You are sure the MRD is set to non interrupt?

Hello Victor,

Setting the MRD to uninterruptible is indeed the solution. .

The customer was informing me that it's not working however I tested it myself, and it's wroking as expected.

Thank you!

Great to hear that.

Victor

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