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Frequent Contributor

Check agent logged in against a dynamic SG

I need to check if an agent is logged in however I need to check using the  dynamic option. We capture the dnis and depending on the number assign it to a certain agent-we assign it to a user variable called "primaryagent" we then use the dynamic option to assign to a SG however we also check if the agent is logged in. If it was a static SG I would use if Skillgroup.primaryagent.logged>=1 however I've forgotten how to do the same with dynamic. I tried skillgroup.call.user.primaryagent.loggedOn>=1 but it fails 

 

I see that PQ.{call.user.primaryagent} .loggedOn>=1 works but not if I replace the pq with skillgroup

 

Any ideas

 

Thanks 

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VIP Rising star

Unless it has changed, it isn't possible, here's a previous post about it.

https://community.cisco.com/t5/contact-center/skill-group-routing/td-p/4117291

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VIP Rising star

Unless it has changed, it isn't possible, here's a previous post about it.

https://community.cisco.com/t5/contact-center/skill-group-routing/td-p/4117291

View solution in original post

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That's correct. Like Bill said - still not available. Dynamic Queue to Skill without being able to check the agent logon check dynamically is an incomplete feature in my opinion. Cisco should bridge this gap sooner than later.

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Thanks, thought so

 

 

 

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