01-22-2021 10:55 AM - edited 01-22-2021 11:04 AM
I need to check if an agent is logged in however I need to check using the dynamic option. We capture the dnis and depending on the number assign it to a certain agent-we assign it to a user variable called "primaryagent" we then use the dynamic option to assign to a SG however we also check if the agent is logged in. If it was a static SG I would use if Skillgroup.primaryagent.logged>=1 however I've forgotten how to do the same with dynamic. I tried skillgroup.call.user.primaryagent.loggedOn>=1 but it fails
I see that PQ.{call.user.primaryagent} .loggedOn>=1 works but not if I replace the pq with skillgroup
Any ideas
Thanks
Solved! Go to Solution.
01-22-2021 01:38 PM
Unless it has changed, it isn't possible, here's a previous post about it.
https://community.cisco.com/t5/contact-center/skill-group-routing/td-p/4117291
01-22-2021 01:38 PM
Unless it has changed, it isn't possible, here's a previous post about it.
https://community.cisco.com/t5/contact-center/skill-group-routing/td-p/4117291
01-22-2021 01:42 PM
That's correct. Like Bill said - still not available. Dynamic Queue to Skill without being able to check the agent logon check dynamically is an incomplete feature in my opinion. Cisco should bridge this gap sooner than later.
01-22-2021 01:42 PM
Thanks, thought so
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