I work in an IT call center, and we use CIPC and Finesse. I am randomly being told by my callers that they are only hearing about every 5th word, even though I am receiving them clear as a bell. Most of the time, I have no issues and everything works fine. But, occasionally, in the middle of the day I will start having this issue. It has, however, been becoming more frequent.
To test, I called myself on my cell after being told by a caller that this was happening, and if I say 1 or 2 words it's fine. But if I try to say a sentence, it starts cutting out horribly, leading me to believe it is packet loss. However, my network is fine and all checks out. Plus, I can hear them just fine with no issues.
The only commonality between all these events is my machine's memory usage. Each time this has happened, my machine has been up around the 70-75% memory usage range. We use Chrome heavily, plus I'm on several projects on top of my call center duties. So, it's not uncommon for me to have 3 Chrome profiles with a bunch of tabs all at once as well as Visio, Excel, and other applications running, 70% is pretty average MO for us.
So, basically, I need to figure out why CIPC is not able to process outgoing packets when my memory usage is medium high. Doesn't seem logical, as I've never had this issue with any other VOIP software or voice applications like Hangouts, WebEx, or Discord. Plus, it's only outgoing audio, not incoming.
I can request more RAM for my machine, but I need to exhaust all other options first, and the outsourced vendor that we have for support has been pretty much useless because they keep trying to blame it on Finesse when clearly it's a CIPC issue because it happens even if I completely log out of Finesse.
