I am posting this here because I, the Site Support Team, AS WELL AS the Cisco analysts at my job are just lost as to what could be the cause. I have a Lenovo P1 Windows 10 Version 20H2 Laptop that is hardwired connection to my internet with download speed of 29.82mbps and an upload 3.59mbps going through Netmotion Mobility Client version 11.71.27967 so I can be connected to our network. The IP addresses for the phone and Netmotion are the same. I have a Plantronics DA70 converter for my headset. We use Cisco IP Communicator Softphone 8.6.6.4 that is used in conjunction with Cisco Finesse at our hospital customer support IT line. This issue also happens on Jabber as we swapped me from CIPC to Jabber back to CIPC. I can take calls for however long (this time allotment appears to be random) and then the line will go dead. I can hear the phone ring but I can't hear the customer and the customer cannot hear me. So far the only way to reset it is to sign out of the phone, end the program, and then sign back in. I don't need to sign out of Finesse to do this, only CIPC. The weird thing is if CIPC goes dead I can still take and make calls on other platforms like Microsoft Teams. I have done all driver updated from Lenovo, including BIOS updates. I have tried to just force my connection to go through the hardwire connection by disconnecting the wifi connection. I have uninstalled and reinstalled CIPC. Now, it randomly stopped and I was ok for about 3 weeks until I received Error 2100: Detection error on Storage Device (M-2). Then these issues started to plague me again and have gotten progressively worse. Please Help. -Red
