Cisco Agent Desktop (CAD) 8.5 font size

[LoukaKattan]

Hi,

I am trying to change the font size for the Cisco Agent Desktop 8.5. I am aware that the way to do this is to change the Windows font size settings, however when I change the font size with Windows it changes font sizes for all other tools that we are using.

Is there a way to change the font size only for the Cisco Agent Desktop?

Thank you very much,

Louka

[anchoudh]

Hi Louka,

CAD user guide says,

- Uses Windows settings for font sizes for all windows and popups.

-You can control the size of the toolbar buttons. See "Desktop Preferences" on page 28

for more information.

-Report Font Size

Select the Change Report Font Size To check box and enter a point size in the field to make the fonts bigger or smaller in the real time displays. You can choose a font size between 8 points and 72 points. The default point size is 15 points.

NOTE: If you change your font size using the display settings in Windows Control Panel, you must restart Agent Desktop for those changes to take effect.

Please refer the below link for more information.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cad85ccxug-cm.pdf

Hope it helps.

Anand

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