Cisco Agent Desktop - Can it use my 7900 series phone?

[acomiskey]

Looking to get rid of IP Communicator and strictly use 7900 series phones in conjunction with Agent Desktop. I can share the line easy enough but Agent Desktop doesn't start without the ip communicator running. I would prefer not to have it running anyway. I need to be able to control the desk phone from agent and vice versa.

I want to be able to get rid of the computer headsets and go strictly wired headsets to the deskphones. Someone please tell me this is possible and I am just stupid. thanks.

[ccna-viva]

Hi,

Which version of Contact Center product you have?

yes, it is possible and even preferable to have separate phones, if i remember correctly it was 7940 an higher.

Regards,

Irakli

[acomiskey]

UCCX 5.0.2 SR3

7942

I keep getting the error in CAD that the "Resource's Device is Off."

[anubhati · Accepted solution]

Hi

Try re-associating the 7942 phones MAC address with the RMCM user in CUCM and see if you are able to login.

Thanks

Anuj

[Jonathan Schulenberg]

 I can share the line easy enough but Agent Desktop doesn't start without the ip communicator running. 

Also, you cannot have a shared line appearence for the ACD line; it has to be present on only a single device.

[acomiskey]

Thanks guys, I removed the shared line and also added the phone to controlled devices for the rmcm user account.

5 stars to you both, thanks.